Operations/Sales/Customer Service knowledge,strong communication skill,good leadership and people management ability,good professional presentation skill.
Career Objective:function leader or general manager
Beijing WISH International Transportation Service Co.,Ltd.
Industry:Transportation/Logistics | Company Type:Private Company | Company Size:50 - 99
Company Profile:
international and domestic logistics and transportation
2009-9 - Now Operation Director
Location:Beijing | Job Type:Full-time | Department:Operation | Report to: | Number of Subordinates:30employees | :
Job Category:Trade/Logistics/Purchasing/Transportation
Career Level:management ( manager / director)
Responsibilities and Achievements:
a.Operation Management1)Responsible for establishing operation station, system and logistics network in target location, to build up standard operation procedure which covers Beijing, Qingdao, Tianjin and Shanghai;
2)Working out functional key performance indicators(KPI), regular review and improve team’s performance accordingly;
3)To establish Quality and Security policy, implement detailed and regularly evaluation to improve service level;
4)Taking lead to study, developcheap nike shoes and establish distribution center in Beijing which will be covering all of service areas;
5)Monitors and manages on daily operation efficiency and quality of all stations. Monitors and evaluates performance of customs broker and agency, especially focus on the ratio of customs release and transit time of import and export shipments in different location;
6)Manages and monitors the performance of the fleet and bonded transfer between Beijing and other locations could be performed timely and smoothly.
7)To establish functional development plan that based on corporate strategy blueprint;
b.People and Cost Management
1)30 subordinates
(4 operation supervisors in PEK/TAO/TSN/SHA, operation staff for others)
2)Responsible for recruitment, development, coaching and training of all operation staff and annual performance evaluation of 4 operation supervisors;
3)Working out yearly budget. Approval and control over daily operation cost reasonably in order to balance over cost and productivity of function. Especially focus on operation fare that happens in different transportation line, control over actual transportation cost;
c.Other General Management
1)Assists CEO to monitor business status of all branches;
2)Collaborates with Sales team to ask all of operation supervisors to hold monthly sales call in order to answer the question of customer face to face, meanwhile, provide professional solution for clients;
3)Responsible for coordination and communication between WISH and different local customs and quarantine houses;
4)Monitors and manages on the performance of all vendors and local agency, establish annual performance evaluation report;
5)Taking lead to launch, implement and assign project to streamline field operation and create more revenue;nike trainers
DHLIndustry: | Company Type:Joint Venture | Company Size:1000+
Company Profile:
International Express
2006-8 - 2009-9 Operation Manager
Location:Beijing | Job Type:Full-time | Department:Beijing Branch | Report to:GM of Beijing Branch | Number of Subordinates:80employees | :
Job Category:
Career Level:
Responsibilities and Achievements:
a.Daily Operation Management
1)Manages on daily pickup and delivery of inbound and outbound shipments in Beijing. Provides high quality delivery and pickup service to customer;
2)Coordinating and solving customer complaints and gives feedback to concerned party timely;
3)Coordinates with high level to work out functional annual Key Performance Indicators(KPI), developing and meet with KPI to improve service quality accordingly;
4)Monitors and achieves market leading transit time and service quality;
5)Manages on DHL global standard operating facility (2500M2+), in which daily operation could be performed professional, such as scan, sorting, re-weight, data entry and bagging etc…to meet with network operating standards. Ensures proper maintenance of the facility, equipment and infrastructure in accordance with corporate guidelines and image;
6)Oversee security practices to ensure policies and business needs are met, provides safe and comfort working environment;
7)Roll out projects to implement the operation component of annual operating plans in tandem with corporate strategies;
8)Manages on all vendors to make sure the performance of vendors in line with functional requirements;
9)Support the business acquisition process and provide support for sales team by launching sales lead project in order to assist general manager to create more revenue;
b.People and Cost Management
1)80 subordinates
(3 supervisors and frontline employees for others);
2)Working out annual headcount plan and manage recruitment, job change, leave and vacation of subordinates;
3)Approval of monthly salary and incentive of staff;
4)Working out annual Target Agreement/Achievement(TAnike running shoesA) and coordinates with HR to prepare for Performance Appraisal(PA) of supervisors, regular conduct PA talks with employee to review the performance of subordinates;
5)Coaching and training employee according to employee individual career development plan and result of PA. Identify training needs and opportunities to develop a highly skilled department;
6)Working out and review on the budget of function which on yearly basis;
